Hey There! Welcome to My UX Universe 🌟

Hey there! I'm Manisha, a Senior UX Designer with a passion for crafting meaningful and accessible user experiences.

My journey into the UX world has been an exciting adventure filled with curiosity, creativity, and a desire to solve complex problems. Let me take you through my design philosophy, skills, and what makes me tick.

How I found my Calling💡

My dive into UX design wasn't a typical path—it was born from a deep personal experience.

When my cousin faced unimaginable challenges with a poorly designed banking app, it led to a tragic outcome.

This heart-wrenching event ignited a fire in me to learn how to make technology not just functional, but genuinely helpful and accessible.

Driven by this passion, I moved to the USA to immerse myself in the world of UX.

My goal? To design experiences that prevent such mistakes and make tech smoother and more intuitive for everyone.

That’s the spark that keeps my creativity and commitment alive.

My Experience: A Journey Through UX Design 🚀

Rochester Institute Of Technology

Product Designer
Oct 2017-May 2021

My adventure began at RIT, where I got my first taste of accessibility design. I worked on a project to create a new mobile login method using vibrations—no assistive tech needed! This role taught me the importance of inclusive design and sparked my interest in making technology accessible to all.

The RoomPlace

User Experience Designer
Sept 2021-Jan 2022

Next stop: The Room Place, an e-commerce haven. Even though my time there was short, I gained invaluable experience working with Project Managers and Developers. I learned the importance of understanding technical constraints and how crucial it is to keep Figma organized for smooth developer handoffs. I also had the opportunity to present to executives, which boosted my confidence significantly.

During my time there, I designed a new checkout page and a product comparison tool that significantly improved the user experience. These updates reduced checkout page exits by 12%, making the shopping process smoother and more user-friendly.

BetterCloud

Product Designer
Jan 2022-Jan 2023

After a brief detour, I joined BetterCloud, a SaaS company focused on onboarding and client security. I quickly adapted to the company’s needs and played a key role in creating an onboarding journey that reduced training time from five months to just weeks. This achievement was instrumental in helping BetterCloud become a product-centric company.

Additionally, when HelloFresh requested a new Organizational Path Unit feature, I delivered it within two days. This quick turnaround not only met the client’s needs but also resulted in a $1M upsell by retaining HelloFresh as a valued client.

Charter Communications

Customer Experience Designer
May 2023-Current

Currently, I’m at Charter Communications, where I’m shaping the user experience for 32 million Spectrum customers across all touchpoints, with a particular focus on digital self-service.

My role involves defining a holistic UX strategy, creating playbooks and templates, and educating various teams about our processes.

I am deeply involved in high-impact initiatives such as International Roaming and SPP4, which requires balancing business goals with user needs while navigating complex projects.

Why I'm Exploring New Opportunities 🌟

While my journey at Charter Communications has been incredibly fulfilling, I’m now seeking a new opportunity where I can leverage and build upon everything I’ve learned here. I’ve gained valuable experience in managing diverse projects, collaborating across teams, and delivering impactful solutions, and I’m eager to apply these skills in a new environment.

My motivation for exploring new roles is driven by a desire to continue growing as a designer, tackle fresh challenges, and contribute to a forward-thinking organization. I am excited to bring my expertise in accessibility, telecom, SaaS, and e-commerce to a new team, where I can drive innovation and make a meaningful difference in user experience.

My Design Process: A Playful Approach 🎨

Empathize

Dive into user needs and pain points through research and conversations.

Prototype

Build interactive prototypes using Figma and UXPIN.

Define

Pinpoint the core problem and set clear goals.

Test

Gather feedback and refine the design.

Ideate

Brainstorm and sketch out creative solutions.

Implement

Collaborate with developers to bring the design to life.

Skills & Tools: My UX Toolbox 🛠️

Curious to see these skills in action? Explore My Portfolio to see how I’ve applied these tools and skills in real-world projects, or Get in Touch if you’re looking for a passionate UX designer to join your team!

  • Core Skill

  • Core Skill

  • Core Skill

  • Core Skill

  • Core Skill

  • Tools I love ❤️

  • Tools I love ❤️

  • Tools I love ❤️

  • Tools I love ❤️

  • Tools I love ❤️

Strengths & Weaknesses: Keeping It Real 💪

Strengths: I’m all about constructive feedback—giving and receiving it. It’s how we grow and excel!

Weakness: I tend to be deeply invested in ensuring every detail is perfect, which can sometimes lead to longer timelines. However, I’ve been actively working on balancing thoroughness with efficiency, and I’ve found that this focus on precision often leads to more refined and user-centric outcomes.

What People Are Saying: The Buzz

  • Austin Droney

    It is my honor and pleasure to recommend Ms. Manisha Varma Kamarushi. I have worked in the Information Technology & Digital Customer Experience field for close to 10 years. During this time, I have never worked with an individual as impressive as Manisha. Currently, Manisha reports directly to me where she has excelled and added tremendous value to our organization.Manisha is extremely motivated, hard-working, and passionate about her career and studies. She is an exceptional problem solver; she thinks outside the box and catches problems/roadblocks entry & often. These skills directly co-related to multiple successful projects that far exceeded the goals set at project initiation.She is always willing to learn new skills and expand her knowledge which equated to her becoming an instrumental member of our organization. Each time an opportunity presented itself for Manisha to take on additional responsibilities; she eagerly pursued and accepted them. Her love of knowledge and desire to continue to expand her own knowledge is unmatched when compared to any other individual I have interacted with. On top of this, Manisha is a kind, engaging, and motivating individual. She is more than willing to share her knowledge to make others around her even better. She leads by example by leaving no stone unturned; if a topic or idea can be explored Manisha is the first to start investigating. I truly admire her ability to articulate the knowledge she’s learned and how she always is discovering something new.Any organization would be lucky to have Manisha. I am confident she can exceed any expectations and accomplish any goal she sets for herself. I am honored to give Ms. Kamarushi my highest recommendation. If you have any additional questions or require further information, please do not hesitate to contact me.

  • Allison Kim

    Manisha is passionate in her work and looks to make an impact in the teams she is a part of. She cares deeply about helping others, as well as bettering herself. She is very open to feedback, and her open mindset to learning and growth allows her to find creative solutions. As her teammate and fellow designer, I recommend her for both her passion and focus that each benefit her projects as well as her colleagues.

  • Kevin Harris

    It was a real pleasure to work with Manisha while at BetterCloud. She is a self-motivated, driven product designer who cares deeply about delivering great design solutions. Her skills in research and design, coupled with her collaboration with our product and engineering teams, made Manisha a valuable partner within her teams. Manisha also possess a strong desire for continuous learning and she never shied away from a challenge that she felt like was beyond her skills.

  • Aggie Lema-Kowalczyk

    I had the pleasure of working with Manisha at The RoomPlace. I found her as very talented, motivated, and an excellent communicator. She excels at conducting research and competitive analysis to form a deep understanding of the user. She possesses a high level of creativity, integrity, and work ethic that any company would be fortunate to have. I highly recommend Manisha.

  • Jimmy Chung

    Manisha is a fantastic UX Researcher and I'm lucky to have her on my User Experience team. When it comes to research initiatives, she always takes the lead to identify the problem statements, identifying the types of research methods to utilize, and making sure her stakeholders understand the data and actionable recommendations.

Let's Connect

Let's Connect

I’m open to new opportunities starting October 2024. If you’re looking for a UX designer to join your team or collaborate on a project, let’s chat!

Phone
(585) 705-9478