Hey There! Welcome to My UX Universe 🌟
Hey there! I'm Manisha, a Senior UX Designer with a passion for crafting meaningful and accessible user experiences.
My journey into the UX world has been an exciting adventure filled with curiosity, creativity, and a desire to solve complex problems. Let me take you through my design philosophy, skills, and what makes me tick.
How I found my Calling💡
My dive into UX design wasn't a typical path—it was born from a deep personal experience.
When my cousin faced unimaginable challenges with a poorly designed banking app, it led to a tragic outcome.
This heart-wrenching event ignited a fire in me to learn how to make technology not just functional, but genuinely helpful and accessible.
Driven by this passion, I moved to the USA to immerse myself in the world of UX.
My goal? To design experiences that prevent such mistakes and make tech smoother and more intuitive for everyone.
That’s the spark that keeps my creativity and commitment alive.
My Experience: A Journey Through UX Design 🚀
Rochester Institute Of Technology
Product Designer
Oct 2017-May 2021
My adventure began at RIT, where I got my first taste of accessibility design. I worked on a project to create a new mobile login method using vibrations—no assistive tech needed! This role taught me the importance of inclusive design and sparked my interest in making technology accessible to all.
The RoomPlace
User Experience Designer
Sept 2021-Jan 2022
Next stop: The Room Place, an e-commerce haven. Even though my time there was short, I gained invaluable experience working with Project Managers and Developers. I learned the importance of understanding technical constraints and how crucial it is to keep Figma organized for smooth developer handoffs. I also had the opportunity to present to executives, which boosted my confidence significantly.
During my time there, I designed a new checkout page and a product comparison tool that significantly improved the user experience. These updates reduced checkout page exits by 12%, making the shopping process smoother and more user-friendly.
BetterCloud
Product Designer
Jan 2022-Jan 2023
After a brief detour, I joined BetterCloud, a SaaS company focused on onboarding and client security. I quickly adapted to the company’s needs and played a key role in creating an onboarding journey that reduced training time from five months to just weeks. This achievement was instrumental in helping BetterCloud become a product-centric company.
Additionally, when HelloFresh requested a new Organizational Path Unit feature, I delivered it within two days. This quick turnaround not only met the client’s needs but also resulted in a $1M upsell by retaining HelloFresh as a valued client.
Charter Communications
Customer Experience Designer
May 2023-Current
Currently, I’m at Charter Communications, where I’m shaping the user experience for 32 million Spectrum customers across all touchpoints, with a particular focus on digital self-service.
My role involves defining a holistic UX strategy, creating playbooks and templates, and educating various teams about our processes.
I am deeply involved in high-impact initiatives such as International Roaming and SPP4, which requires balancing business goals with user needs while navigating complex projects.
Why I'm Exploring New Opportunities 🌟
While my journey at Charter Communications has been incredibly fulfilling, I’m now seeking a new opportunity where I can leverage and build upon everything I’ve learned here. I’ve gained valuable experience in managing diverse projects, collaborating across teams, and delivering impactful solutions, and I’m eager to apply these skills in a new environment.
My motivation for exploring new roles is driven by a desire to continue growing as a designer, tackle fresh challenges, and contribute to a forward-thinking organization. I am excited to bring my expertise in accessibility, telecom, SaaS, and e-commerce to a new team, where I can drive innovation and make a meaningful difference in user experience.
My Design Process: A Playful Approach 🎨
Empathize
Dive into user needs and pain points through research and conversations.
Prototype
Build interactive prototypes using Figma and UXPIN.
Define
Pinpoint the core problem and set clear goals.
Test
Gather feedback and refine the design.
Ideate
Brainstorm and sketch out creative solutions.
Implement
Collaborate with developers to bring the design to life.
Skills & Tools: My UX Toolbox 🛠️
Curious to see these skills in action? Explore My Portfolio to see how I’ve applied these tools and skills in real-world projects, or Get in Touch if you’re looking for a passionate UX designer to join your team!
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Core Skill
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Core Skill
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Core Skill
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Core Skill
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Core Skill
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Tools I love ❤️
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Tools I love ❤️
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Tools I love ❤️
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Tools I love ❤️
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Tools I love ❤️
Strengths & Weaknesses: Keeping It Real 💪
Strengths: I’m all about constructive feedback—giving and receiving it. It’s how we grow and excel!
Weakness: I tend to be deeply invested in ensuring every detail is perfect, which can sometimes lead to longer timelines. However, I’ve been actively working on balancing thoroughness with efficiency, and I’ve found that this focus on precision often leads to more refined and user-centric outcomes.
What People Are Saying: The Buzz
Let's Connect
Let's Connect
I’m open to new opportunities starting October 2024. If you’re looking for a UX designer to join your team or collaborate on a project, let’s chat!
Email: mk2568@rit.edu
LinkedIn: linkedin.com/in/manishavarmak
Phone
(585) 705-9478