Billing · Payments · SaaS Automation · Trust-heavy systems
I turn complex business rules into product experiences people can actually use.
Product designer focused on systems where clarity matters because mistakes cost money, time, and customer trust.
I’m strongest where workflows are dense, edge cases matter, and teams need clarity to move from ambiguity to execution.
Strategy-led · Workflow-first
What I help teams do
I help teams make better product decisions and ship complex work with clarity.
My work is strongest where workflows are dense, constraints are real, and teams need a designer who can simplify complexity without losing the logic underneath.
Reduce ambiguity
Turn unclear requirements, competing priorities, and messy constraints into clear product direction teams can align on.
Simplify complexity
Design workflows for billing, payments, and edge-case-heavy systems without breaking the business or technical logic behind them.
Drive execution
Work across product, engineering, and business teams to create clarity, align tradeoffs, and move work toward delivery.
Selected work
Complex systems, clearer decisions, stronger customer outcomes
Product design across billing, payments, accessibility, and SaaS workflows — focused on ambiguous problems where business rules, edge cases, and customer trust all collide.
Automate Complex Workflows
Designed branching workflow patterns for a live SaaS product, making complex automation logic easier to configure, understand, and scale.
International Roaming Guardrails
Turned a $45k escalation into a proactive product strategy using clearer thresholds, earlier interventions, and stronger recovery paths across a high-risk billing journey.
AutoPay Flexibility
Gave mobile customers control over their AutoPay date while preserving billing guardrails, payment logic, and downstream communications.
Secure Text
Made invisible security states visible, improving both comprehension and task success through iterative research, prototyping, and testing.
OneButton PIN
Reimagined PIN authentication for blind and low-vision users through a haptic interaction model evaluated across usability and attack resistance.
Publications & Research
Peer-reviewed work focused on accessibility, secure interaction, and inclusive design for real-world systems.
Open to Senior / Principal Product Design roles
I design complex systems that teams can actually ship.
If you’re working on billing, payments, SaaS platforms, or workflow-heavy products — I can help bring clarity to the problem and execution to the solution.
I mentor on ADPList — portfolio, interviews, and systems-thinking.
If you’re trying to level up your UX/Product design work, I focus on what actually moves the needle: strong problem framing, defensible decisions, cleaner stories, and work that survives real constraints.