Billing · Payments · SaaS automation · Trust-heavy systems
I turn complex business rules into product experiences people can actually use.
I design for the kinds of products where clarity matters because mistakes cost money, time, and customer trust. My work sits at the intersection of systems thinking, accessibility, and product strategy.
What I help teams do
I help teams make better product decisions and ship complex work with clarity.
My work is strongest where workflows are dense, constraints are real, and teams need a designer who can simplify complexity without losing the logic underneath.
Reduce ambiguity
Turn unclear requirements, competing priorities, and messy constraints into clear product direction teams can align on.
Simplify complexity
Design workflows for billing, payments, and edge-case-heavy systems without breaking the business or technical logic behind them.
Drive execution
Work across product, engineering, and business teams to create clarity, align tradeoffs, and move work toward delivery.
Selected work
Complex systems, clearer decisions, stronger customer outcomes
Product design across billing, payments, accessibility, and SaaS workflows — focused on ambiguous problems where business rules, edge cases, and customer trust all collide.
Accessibility · Research
OneButton PIN
Reimagined PIN authentication for blind and low-vision users through a haptic interaction model evaluated across usability and attack resistance.
Billing · Risk · Strategy
International Roaming Guardrails
Turned a $45k escalation into a proactive product strategy using clearer thresholds, earlier interventions, and stronger recovery paths across a high-risk billing journey.
Mobile billing · CX design
AutoPay Flexibility
Gave mobile customers control over their AutoPay date while preserving billing guardrails, payment logic, and downstream communications.
Trust UX · Research-led
Secure Text
Made invisible security states visible, improving both comprehension and task success through iterative research, prototyping, and testing.
SaaS · Workflow automation
Automate Complex Workflows
Designed branching workflow patterns for a live SaaS product, making complex automation logic easier to configure, understand, and scale.
Publications & Research
Peer-reviewed work on accessibility, secure interaction, and inclusive systems.
My research explores how interaction design can make high-stakes digital experiences more usable, secure, and inclusive — especially for blind and low-vision users.
OneButtonPIN: A Single-Button Authentication Method for Blind or Low-Vision Users
An award-winning authentication concept that rethinks PIN entry for blind and low-vision users through a simpler, more accessible interaction model.
VibroAuth: Authentication with Haptics-Based Non-Visual, Rearranged Keypads
Research exploring how haptics-based, non-visual keypad systems can support more inclusive and secure authentication experiences.
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