I map uncertainty into research-driven decisions
teams can ship—especially when AI changes the rules.
I specialize in early-stage, pre-alignment work—where stakeholders disagree, data is incomplete, and the product spans platforms. I lead mixed-methods research to define the real problem, build frameworks that clarify tradeoffs, and translate insights into prototypes, evaluation plans, and executive narratives that unlock action.
What I’m Hired to Solve
I take ambiguous, cross-platform problems—where policy, systems, and human behavior collide— and turn them into research-backed direction. My work is strongest early: defining the right questions, mapping uncertainty, and giving stakeholders a confident path forward through insights, prototypes, and evaluation plans.
High-risk decisions in revenue + trust flows
I lead research where small UX breakdowns become bad debt, escalations, churn, and distrust. I map the failure states, clarify “why it happens,” and design guardrails + comms that reduce customer anxiety and protect the business.
Complex systems disguised as “UX issues”
Many teams ship inconsistent experiences because the system lacks a shared model. I create the missing “source of truth” by combining research + technical constraints into state diagrams, guardrails, and requirements that hold up across web, mobile, and support channels.
Future-proofing experiences as technology shifts
When teams explore new capabilities (including AI), ambiguity explodes. I use scenario modeling, rapid prototyping, and clear evaluation criteria to identify what’s helpful, what fails, and what should be invested in next—before it becomes expensive.
Strategic UX Research work
Strategic Research: Mapping Uncertainty → Shipping Clarity
I lead mixed-method discovery in ambiguous, high-stakes systems—turning behavioral insight, edge-case mapping, and prototype testing into clear product direction, aligned stakeholders, and decisions teams can confidently ship.
Best Paper Award · MobileHCI 2022
OneButton PIN
Research + prototyping to improve authentication for blind and low-vision users while reducing observation risk.
Secure App Communication
Secure Text
Research-led concepting for secure customer communication—threat modeling, journey mapping, and prototype validation.
Systems + policy constraints
Autopay Flexibility & Failure Recovery
Mapped failure states and designed guardrails that let customers align autopay timing with pay cycles—without increasing support volume.
Risk + escalation reduction
International Roaming Guardrails
Turned bill-shock incidents into product guardrails: thresholds, proactive comms, and payment protections.
Automation + systems
Automate Complex Workflows
Designed patterns for learnable branching logic—turning complex rules into predictable, testable user behavior.
Publications & Research
Peer-reviewed work focused on accessibility, secure interaction, and inclusive design for real-world systems.
Available for Senior Product / UX / Research roles
Want a designer who can untangle complexity and ship clarity?
If your product has messy workflows, high-stakes customer moments, or accessibility gaps, I’ll bring research-led decisions, crisp storytelling, and systems thinking to move your team faster.
Prefer async? Send the role link + what you’re hiring for — I’ll reply with relevant projects.
I mentor on ADPList — portfolio, interviews, and systems-thinking.
If you’re trying to level up your UX/Product design work, I focus on what actually moves the needle: strong problem framing, defensible decisions, cleaner stories, and work that survives real constraints.